<h4>
COMPLAINT CATEGORY
<select name="cat" size="1" onChange="redirect(this.options.selectedIndex)">
<option value="0" selected>Select a category</option>
<option value=""-></option>
<option value="--">-----------------------------------------</option>
<option value="PC -">PC</option>
<option value="Printer -">Printer</option>
<option value="Phone">Phone</option>
<option value="Scanner -">Scanner</option>
<option value="UPS -">UPS</option>
<option value="Network -">Network</option>
<option value="Application -">Application</option>
<option value="Software -">Software</option>
<option value="General -">General</option>
<option value="ERP -">ERP</option>
<option value="Mail -">Mail</option>
</select>
TYPE
<select name="type" size="1" onchange="form1.str.value=form1.cat.value+':- '+form1.type.value">
</select>
<script>
<!--
var groups=document.form1.cat.options.length
var group=new Array(groups)
for (i=0; i<groups; i++)
group[i]=new Array()
group[3][0]=new Option("CD/DVD/Pen--Drive/Writer not working","CD/DVD/Pen--Drive/Writer problem")
group[3][1]=new Option("Monitor problem","Monitor problem")
group[3][2]=new Option("Keyboard Problem","Keyboard Problem")
group[3][3]=new Option("Mouse Problem","Mouse Problem")
group[3][4]=new Option("PC Not Booting","Booting Problem")
group[3][5]=new Option("PC Running slow","PC Running slow")
group[3][6]=new Option("PC Connection Problem","PC Connection Problem")
group[3][7]=new Option("PC Shifting","PC Connection Problem")
group[4][0]=new Option("Paper Jam Problem","Paper Jam Problem")
group[4][1]=new Option("Printer not Installed/Issue","Installation/Driver Issue")
group[4][2]=new Option("Garbage/Junk Printing Problem","Garbage Printing Problem")
group[4][3]=new Option("Red LED/Error Light Blinking ","Printer Error(Red LED)")
group[5][0]=new Option("Intercom Dead","Intercom Dead")
group[5][1]=new Option("Landline Dead","Landline Dead")
group[5][2]=new Option("Phone Set Problem","Phone Set Problem")
group[5][3]=new Option("Line shifting","Line shifting")
group[6][0]=new Option("Device Connectivity Error","Connectivity Problem")
group[6][1]=new Option("Driver Installation/Issue","Driver problem")
group[6][2]=new Option("Not scanning Properly","Function Problem")
group[7][0]=new Option("Cannot Start","On/Off Problem")
group[7][1]=new Option("Not giving Backup","Backup Problem")
group[7][2]=new Option("DG Set Switching Problem","DG Set Switch problem")
group[7][3]=new Option("eProcurement System")
group[8][0]=new Option("Internet not working","Internet Problem")
group[8][1]=new Option("Intranet not opening","Intranet problem")
group[8][2]=new Option("Links/Peoplesoft does not open","Links Problem")
group[8][3]=new Option("Internet/Intranet Slow","Intranet/Internet slow speed Problem")
group[9][0]=new Option("Complaint Management Sys. not working","IT Assets sys. Problem")
group[9][1]=new Option("E-Workspace not working","E-Workspace Appl. problem")
group[9][2]=new Option("EIS not working","EIS Appl. problem")
group[9][3]=new Option("File Tracking System not working","FTS Appl. problem")
group[9][4]=new Option("OS daily report not working","OS-Daily report Appl. problem")
group[9][5]=new Option("RED(N)'s Desk not working","RED(N)'s Appl. Problem")
group[9][6]=new Option("GDAMS application Problem","GDAMS Problem")
group[9][7]=new Option("Application USERID/PASSWORD Problem","Userid/Password Problem")
group[9][8]=new Option("Application Data not updated","Appl. Data Problem")
group[9][9]=new Option("MS Team")
group[9][10]=new Option("MS Office")
group[9][11]=new Option("Adobe")
group[9][12]=new Option("Java")
group[9][13]=new Option("Finmat")
group[9][14]=new Option("eProcurement System")
group[10][0]=new Option("Acorbat Reader Installation/Error","Acrobat Issue")
group[10][1]=new Option("Antivirus Patch/Virus Issue","Antivirus Issue")
group[10][2]=new Option("CD Writer S/W Installation/Error","CD Writer S/W Issue")
group[10][3]=new Option("Hindi Fonts Installation","Hindi Fonts Issue")
group[10][4]=new Option("MS Office Installation/Error","MS Office Issue")
group[10][5]=new Option("PDF Writer","PDF Writer Issue")
group[10][6]=new Option("Winzip/Winrar Installation/Issue","Winzip/Rar Issue")
group[10][7]=new Option("Installation of a software","Some software to be loaded")
group[11][0]=new Option("Intranet not updated","Intranet Update Issue")
group[11][1]=new Option("Lodged Complaint still pending","Complaint Handling problem")
group[12][0]=new Option("ESS ID Locked","ESS ID Locked")
group[12][1]=new Option("SAP - R/3 ID Locked","SAP R/3 ID Locked")
group[12][2]=new Option("ESS password forgetton","ESS Password forgetton")
group[12][3]=new Option("SAP password forgetton","SAP - R/3 Password forgetton")
group[12][4]=new Option("ESS Page not displayed properly","ESS Page not displayed properly")
group[12][5]=new Option("ESS/SAP not installed","ESS/SAP not installed")
group[13][0]=new Option("Cant open mail in Browser","Browser Mail Problem")
group[13][1]=new Option("Cant open Lotus Notes","Lotus Notes Problem")
group[13][2]=new Option("Internet Mail access problem","Internet Mail access problem")
group[13][3]=new Option("Archiving Problem","Archiving Problem")
group[13][4]=new Option("Certificate Expired","Certificate Expired")
group[13][5]=new Option("Mobile mail configuration","Mobile mail configuration")
var temp=document.form1.type
function redirect(x){
form1.str.value=form1.cat.value
for (m=temp.options.length-1;m>0;m--)
temp.options[m]=null
i=0;
temp.options[i]=new Option("","type")
for (i=0;i<group[x].length;i++){
temp.options[i+1]=new Option(group[x][i].text,group[x][i].value)
}
temp.options[0].selected=true
}
//-->
</script>
